Privacy Policy

Home Lead Rescue ("we," "our," or "us") operates the website www.homeleadrescue.com and provides the Voice AI Receptionist subscription software (the "Service"). We are committed to protecting the data privacy of our B2B clients and their end-users.

1. Data We Collect

We collect business-related information necessary to deliver our Voice AI services, including:

• Account Information: Name, corporate email address, business phone number, and physical mailing address.
• Payment Data: Credit card metadata, billing addresses, and transaction histories. Sensitive card information is collected directly by our payment processor.
• Voice and Metadata: Audio recordings, call transcriptions, phone numbers, and call logs processed by our Voice AI Receptionist software.

2. Third-Party Payment Processing & Security

Payment processing for our $299/month subscription service is securely handled by Stripe, Inc. ("Stripe").

• We do not store, view, or retain your raw credit card numbers or CVV codes on our servers.
• All payment processing complies with the Payment Card Industry Data Security Standard (PCI-DSS).
• Stripe’s use of your personal information is governed by their independent Privacy Policy, which can be viewed on Stripe's official website.

3. How We Use Your Data

We use your personal data solely to:

• Operate, maintain, and improve the AI receptionist, review booster, and promotional messaging features.
• Process payments, send billing notifications, and manage subscriptions.
• Provide customer support, troubleshoot issues, and respond to inquiries.
• Send service-related communications (e.g., security alerts, feature updates) and, where permitted, marketing emails with clear opt-out mechanisms.
• Comply with legal obligations and enforce our Terms of Service.

4. SMS & Call Consent (TCPA Compliance)

By providing your phone number or opting into SMS communications, you consent to receive text messages and calls from Home Lead Rescue regarding your account, service updates, and AI-recovered leads.

• Message frequency varies based on call volume and platform activity.
• Message and data rates may apply depending on your mobile carrier.
• You may opt out of SMS marketing at any time by replying STOP or by contacting us at the email below.
• We honor opt-out requests promptly and do not send promotional SMS to numbers on our suppression list.
• We do not share your phone number with third parties for their marketing purposes.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Sharing and Compliance

We do not sell user data. Data is shared only with trusted infrastructure providers (such as telephony APIs and secure cloud hosts) strictly required to run the Voice AI software, or when legally compelled by law enforcement under US jurisdiction.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS 1.2+), encryption at rest, access controls, regular security audits, and employee training. While no system is 100% secure, we continuously monitor and improve our defenses.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Call transcripts and SMS logs are retained for 12 months (or as configured by your account settings), after which they are securely deleted or anonymized. You may request earlier deletion by contacting us.

8. Your Rights (GDPR & US)

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for SMS or marketing communications.
• Object to or restrict certain data-processing activities.
• Request a portable copy of your data.
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email us at the address below. We will respond within 30 days.

9. International Data Transfers

Home Lead Rescue is operated out of Wyoming, USA. By utilizing our Service, non-US entities and users acknowledge and consent to the transfer, storage, and processing of organizational data within the United States.

10. Cookies & Tracking

We use essential cookies to operate the platform and optional analytics cookies to understand usage. You can manage cookie preferences through your browser settings. We do not use third-party advertising cookies.

11. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of the Services after changes constitutes acceptance of the revised policy.

13. Contact Us

For any privacy-related inquiries, please contact us at:

Home Lead Rescue
Email: support@homeleadrescue.com
Mailing Address: HOME LEAD RESCUE LLC
30 N GOULD ST STE, R
SHERIDAN, WY 82801
USA